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Customer Service

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Delivering Customer Service
Book Description: Here is a practical, no-nonsense guide for everyone who has to deal with customers person-to-person. It explains how to maintai..
ISBN : 8172249667
Publisher : Jaico Publishing House
Binding : Paperback
Out Of Stock
Rs. 195
How To Turn Customer Service Into Customer Sales
Book Description: How To Turn Customer Service into Customer Sales is a complete, practical handbook for achieving excellence in customer service..
ISBN : 8179922146
Publisher : Jaico Publishing House
Binding : Paperback
Out Of Stock
Rs. 295
Customer Obsession
Book Description: A hands-on guide to the next generation of customer relationship marketing. It reveal how businesses of any size can develop a ..
ISBN : 9780070140752
Publisher : Tata-mcgraw Hill
Binding : Paperback
Out Of Stock
Rs. 350 Rs. 315
Save: 10%
A Complaint Is A Gift
Book Description: Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose---meeting customer ..
ISBN : 9780070582095
Publisher : Tata-mcgraw Hill
Binding : Paperback
Out Of Stock
Rs. 275
The Ultimate Crm Handbook: Strategies And Concepts For Building Enduring Customer Loyalty And Profitability
Book Description: The Ultimate CRM Handbook includes chapters from more than three dozen Accenture professionals. The authors' combined experienc..
ISBN : 9780070586772
Publisher : Tata-mcgraw Hill
Binding : Paperback
Out Of Stock
Rs. 450 Rs. 419
Save: 7%
The Nuts And Bolts Of Crm
Book Description: Business today are increasingly looking towards CRM, to address the problem of identifying and managing their most profitable c..
ISBN : 9780070499645
Publisher : Tata-mcgraw Hill
Binding : Hardbound
Out Of Stock
Rs. 475 Rs. 428
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Customer Relationship Management: Emerging Concepts, Tools and Applications
Book Description: Business worldwide are enhancing shareholder value by shifting from a 'share of the market' mindset to the 'share of customer' ..
ISBN : 9780070435049
Publisher : Tata-mcgraw Hill
Binding : Paperback
Out Of Stock
Rs. 815 Rs. 758
Save: 7%
Think Like Your Customer
Book Description: The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers 'just don't und..
ISBN : 9780070600027
Publisher : Tata-mcgraw Hill
Binding : Paperback
Out Of Stock
Rs. 375 Rs. 338
Save: 10%
Built To Love
Book Description: Built to Love is a practical how-to guide for companies, detailing steps to create products that illicit emotions that provide ..
ISBN : 9780071321112
Publisher : Tata-mcgraw Hill
Binding : Paperback
Out Of Stock
Rs. 585 Rs. 544
Save: 7%
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