Categories

FAQ

 

SHOPPING
 
Do I need to create an account to place orders? What are the benefits?
No you need not  create an account to place orders. Guest check out option is available. However opening of an account  helps you in quick and easy check outs, tracking your orders,  viewing your order history  and adding books to your wishlist. Comma365 maintains your personal information with utmost confidentiality as per our privacy policy.
 
 
Are there discounts and special offers for customers on comma365?
Yes. Comma365 strongly believes in the adage “A rupee saved is a rupee earned”. But discounts are not uniformly offered and offered on all products. Discounts differ from product to product and special offers depend on season to season. Whilst offering value in terms of wide selection, hassle free shopping and information that is appreciated by the book lovers is our prime objective, we couple our objective well with great offers and discounts frequently.
 
Are your rates competitive?
Yes at Comma365, we try hard to offer our customers the best rates in the market competitively. Unfortunately, rates offered by others are not in our control. You be the judge.
 
How can I know if the book or product that I need is available? And if the product is out of stock, will you inform us when you get the replenishment?
Under each product, we clearly indicate if the product is readily available or if it is out of stock. When you click on “Notify me” button when you see a book that is out-of-stock, we will respond to you promptly as soon as we get our new stocks. We will notify you on your registered email address.
 
PAYMENTS
 
What are the Payment options available?
Comma365 accepts payments made via  Debit cards and Credit cards issued by VISA and MASTER globally. We don't accept cards issued by American Express. 
 
Do you collect Cash on Delivery?
No, we do not have this option. However, POD (Payment on Delivery) option will soon be available. 
 
Will Comma365 inform its customers on successful transactions for payments made via Credit Cards and Debit Cards?
Yes. Comma365 sends out a confirmation mail with your order number once your order is authorized by the payment gateway. Alternatively, you may also log on to your account and check the status.
 
What should I do, if my payment is not successful?
You may call/write to our customer care to check the status of the order. Comma365’s customer care will be more than happy to guide you on all matters that will be in question.
 
Are shipping charges extra? 
Comma365 offers FREE shipping service for book orders valued above Rs. 400/- to anywhere within India. For orders valued under Rs. 400/-, a nominal shipping charge of Rs.50 will be applied. 
 
What are your shipping modes?
Comma365 has partnered with Courier companies of repute and use safe and secure shipping services offered by our service providers to service our customers’ orders. For those addresses and pin codes that are not serviced by Couriers, we use the Registered Post service by India Post.
 
Are there any hidden charges for the orders placed on Comma365?
Comma365 believes in transparency and our customers can be rest assured that there are NO hidden charges for any of the books and products sold on Comma365.
 
ORDER, SHIPPING & DELIVERY
 
After how much time/days Comma365 starts processing my order?
At Comma365, we process the order immediately after you place the order. It is our imperative to try and expedite shipping and ensure faster delivery to stick to our promised delivery timeline. If for any unforeseen circumstances that leads to deviations to the time line, we ensure we intimate you by dropping a line on your registered e-mail address. 
 
How can I know the status of my order?
You can log on to “my account” page and view the item wise status. You can also contact to our customer care for details over phone or write to us directly to check the status.
 
What are your delivery time lines?
We indicate the committed delivery time line in the product display page as well as on the checkout page. We strive hard to achieve the committed timeline to make our customers happy.
 
Books in stock at Comma365 and local distributors – Delivery within 3-5 business days.
 
Publisher Warehouse (Domestic, India) – 7-9 business days.
 
Imported Editions (International, USA/UK) – 14 – 21 business days.
 
P.S. Business days exclude Saturdays, Sundays and Govt Declared Holidays.
 
Only part of my order from my complete order was received. What happened to the rest of the item?
All orders will be processed and delivered as per the delivery schedules mentioned on the product display page.
 
How can I track the status of the shipped items?
As soon as your order is processed and  shipped out, you will receive automated dispatch notification e-mail to your registered e-mail address from Comma365. Comma365’s customer service is always available when approached to help the customers get the details on the status. 
 
 
RETURNS & CANCELLATION
 
How do I cancel my order on Comma365 and how do I return a product ordered on Comma365?
For outright and immediate cancellation that is, if you decide to cancel before your product has been shipped by us, we will refund the entire amount. 
If you decide to cancel after your product has been shipped out by us but has not yet been delivered to you, you should inform our Customer support immediately with the possibility of cancelling the order. If your order has been delivered and received by you, you are eligible for replacement ONLY IF the product is defective. 

 

MISCELLANEOUS

How do you define imported edition?

On the product page, the books that mentions "Imported Edition" means that these books are published outside of India and are sold in India by publishers who hold the license to sell. These products are priced in international currencies and are sold in India after converting the currrencies in Indian Rupees. The Rate conversion are carried out as per the norms set by THE FEDERATION OF INDIAN PUBLISHERS. The prices sometimes are inclusive of procurement fees for those books which does not have publisher representation in India meaning that we procure it from the source.

Do Comma365 service outside India?

No. Comma365 delivers to all addresses across India only. You are free to order from any part of the world with Indian delivery address.

 

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